Refund & Return Policy
Refund and Return Policy for Skillie’s Gear (Pty) Ltd
Effective date: 2025/12/18
At Skillie’s Gear, we aim to provide high-quality products and excellent customer service. If you’re not entirely satisfied with the quality of the products your purchased, we’re here to help with our refund and return policy. This return process is subject to an inspection by the Skillie’s Gear quality checking department to consider the replacement due to a below standard product as a result of a manufacturing defect, or material quality.
Skillie’s Gear will not accommodate ‘change of mind’ refund requests.
1. Returns
- You have 5 business days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Several types of goods are exempt from being returned:
- Perishable items (e.g., food, flowers, newspapers, or magazine).
- Custom or personalized items.
- Gift cards.
2. Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, you will be notified, and we will request your banking details to load a refund payment.
- Please take note a 10% handling fee is charged on all refunds.
- The refund will be processed within 7-14 business days.
- Non-refundable items: Sale items are only eligible for refunds at the sale price.
3. Exchanges
- Â If a product is not in stock, it will be placed on back-order.
- Where possible we provide size specs on products and our website includes a guideline on determining your size. It is your responsibility to make sure you are comfortable with the size that you order.
- We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at support@skillies-gear.co.za.
4. Shipping Returns
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- You can choose to make use of your own courier for the return or request a collection from our courier. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account or credit card company; it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at support@skillies-gear.co.za.
Contact Us
If you have any questions regarding our refund and return policy, please contact us at support@skillies-gear.co.za.